Customer Service

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Top Mobile Apps to Improve Event Attendee Experience

In our mobile-centric society, the demand for mobile apps that serve nearly every function is large. This doesn’t stop when it comes to apps that enhance an attendee’s experience during an event. Event apps are able to fulfill many purposes. They can help event professionals plan and manage events. They can also make it easier [...]

By |January 31st, 2017|Customer Service|

How Choosing Healthy Event Menus Can Attract New Attendees

If you're like most event planners, the idea healthy event menus may seem overwhelming. After all, you are on a budget and healthy food can up the overall costs. However, if you work with a local caterer who will source fresh produce locally, you will be surprised at how cost effective healthy choices on your [...]

By |December 26th, 2016|Customer Service|

What to Ask on an Attendee Event Satisfaction Survey

Feedback is one of the best ways to measure the success of your event as well as identify areas that may need improvement. An attendee event satisfaction survey should be viewed as an assessment tool and not a form of criticism. By the same token, the goal of a survey should never be to garner [...]

By |December 6th, 2016|Customer Service|

How to Build a Customer Loyalty Program from the Ground Up

Before building a customer loyalty program, analyze your customer base to understand their purchasing habits. This will give you the necessary information to design a program just for them. What do your customers expect from your business? How can you give it to them? What type of customer loyalty program will fulfill those needs? Will [...]

By |November 14th, 2016|Customer Service|

Instant Insight into Attendee Experience

Event day is here. You’ve planned this event for months, making sure every detail is perfect. How can you know whether your efforts paid off without waiting until after the event? While feedback collected after an event is incredibly telling, there are also important insights event managers can gather during events. This allows them to [...]

By |July 28th, 2016|Customer Service|

How to Use Social Media Customer Service as a Hub for Questions and Help

Social media has raised the stakes for companies that go beyond simply connecting with customers or marketing/sales of a brand. Social media customer service is proving to be a customer favorite for communicating with companies when they have concerns and issues. Customer Service Now! Social media customer service is appealing to clients. According to the [...]

By |June 16th, 2016|Customer Service|

The Importance of Good Customer Service

According to the U.S Census Bureau, in 2010 there were 27.9 million small businesses. Add to that number tens of thousands of mid-sized businesses, and you start to see that you really have to stand out from the crowd if you want your business to stay current and necessary to customers. One way to stand [...]

By |June 15th, 2016|Customer Service|

Best Customer Service Tools for Small Business

The right business tools can make or break your customer service.  No matter the size of your company, having the right customer service tools can mean the difference between poor customer relations and top-rated customer satisfaction. Best Small Business Customer Service Tools In addition to building customer relationships, help desk tools can save companies time and [...]

By |June 1st, 2016|Customer Service, Uncategorized|

Following up with Attendees after your Event

So you had a successful event, gathered some new emails addresses and got several leads on potential clients. Now what? Attendee follow up after your event can be a golden opportunity to increase your client base and profit margin. Following up with event attendees has limitless benefits for your company. It allows you the opportunity to connect with [...]

By |April 29th, 2016|Customer Service|

Providing Customer Service Using Facebook

Customer service using Facebook has become more commonplace than in years past. Facebook has the potential to help you reach a huge market of potential customers. Facebook has approximately 1.038 billion active users on a daily basis. Of course, not all of those users are going to be your target demographic, but with that many [...]

By |April 18th, 2016|Customer Service|