Attendee Events LLC provides ticketing and event management services for U.S. event organizers and ticket buyers. In this policy, “Attendee,” “we,” “us,” and “our” refer to Attendee Events LLC. This policy explains how we collect, use, share, and retain personal information when you visit our websites, buy or receive tickets, attend an event using our check-in tools, use an organizer account or scanning device, or contact us. It covers our event pages, checkout, organizer tools, box office tools, ticket scanning and check-in tools, and related services, collectively the “Services.”
Personal information means information that identifies you or can reasonably be linked to you. You can contact us about this policy or your information at sam@attendee.events. Our mailing address is Attendee Events LLC, 926 Deely Street, Pittsburgh, PA 15217, United States.
1. Attendee and event organizers
An event organizer uses Attendee to sell tickets and manage its event. The organizer decides what event to offer, what information to provide or request through the available tools, who receives admission, and how to use customer information for its event and permitted communications. We process personal information on the organizer’s behalf to provide checkout, ticket delivery, customer management, check-in, reporting, and messaging. For these activities, the organizer acts as the business or controller and Attendee acts as its service provider or processor where those terms apply under law.
We also use personal information for our own account administration, billing, support, platform security, fraud prevention, legal compliance, and product communications you request from Attendee. We are responsible for those uses.
The organizer’s privacy notice governs its own use of your information, including records it exports and activities outside Attendee. If you have a question about an organizer’s event or its use of your information, contact the organizer. You may also contact us, and we will help direct your request. You can buy tickets through guest checkout without creating an Attendee account.
2. Information we collect
We receive information directly from you, from organizers and their authorized staff or scanning devices, from payment and other service providers, and automatically when you use the Services. The information we collect depends on how you use Attendee.
Contact and account information
Names, email addresses, optional phone numbers, organizer and business details, account identifiers, staff invitations, roles, login credentials, and authentication records. Password authentication uses a stored password hash.
Orders and tickets
Events and ticket types, quantities, prices, discounts, order and ticket identifiers, QR credentials, purchases, complimentary admissions, order status, exchanges, refunds, disputes, and attendance history.
Ticket scans and check-in data
Submitted QR codes, barcodes, RFID identifiers, ticket identifiers, or hashed credentials; the scan method; the time we record the scan; the entry or exit direction; and the result. Records can link to the event, ticket, order, attendee, staff member, scanner device, and check-in station. We record successful admissions and unsuccessful attempts, including duplicate scans, invalid tickets, and unrecognized codes.
Registered scanning devices
Device labels, platform information, app installation identifiers, scanner group assignments, authentication records, and the time a device last contacted the service. These records let organizers register, manage, and revoke access for their scanners.
Payment and financial information
Amounts, fees, taxes, payment status, Stripe transaction identifiers, card brand and last four digits, wallet payment type, and billing name and address where provided by Stripe. Organizer records also include connected-account status and available balance, payout, reconciliation, and dispute information.
Unfinished checkouts
Email addresses, selected tickets, cart identifiers, names or phone numbers entered, discounts, marketing choices, and relevant referral information. Once you enter a valid email address, we can save these details even if you do not complete the purchase.
Communications and preferences
Support inquiries, organizer order notes, email recipients and content, delivery status, bounces, spam complaints, subscription choices, consent history, unsubscribe requests, and records used to prevent unwanted or undeliverable email. For optional ticket-link text messages, this also includes the recipient’s mobile number, message content, related order, messaging consent, delivery information, and replies such as STOP or HELP.
Browser and service activity
IP addresses, browser and device information, request and security logs, account activity, referring pages, campaign parameters, tracking-link visits, checkout starts, link clicks, and purchase attribution. Some of this information uses cookies or browser storage described in section 5.
Organizer content and imported information
Event and venue details, images, branding, guest-list names and contact details, complimentary ticket assignments, and information submitted through supported tools or integrations. An organizer can provide information about you even if you have not visited Attendee.
Digital wallet information
Ticket and event details used to create a pass, pass identifiers and status, and device registration identifiers and push tokens used for supported Apple Wallet updates.
Optional AI inputs and results
Text an organizer submits for event-planning assistance or guest-list extraction, relevant event and venue details, and the resulting suggestions. Guest-list text can include names and email addresses.
Product inquiries and waitlist signups
Email addresses and information you provide when requesting access, product news, or help.
Ticket scans and offline check-in
Organizers use scan records to validate tickets and record entry, exit, and re-entry. A manual check-in or check-out also creates an admission record. When a scan resolves to a ticket, the record can be associated with the purchaser or attendee information for that ticket.
Authorized scanning devices can download an event roster for offline check-in. The roster contains attendee names, ticket identifiers and types, ticket and order status, and current admission status. It includes hashed versions of QR credentials, email addresses, and phone numbers for matching. Hashing changes these values into coded representations; the roster remains personal information because it includes names and links to individual tickets.
Devices can store the roster and queued scan attempts locally, then upload attempts when connectivity returns. Our servers check uploaded attempts against current ticket and admission rules. Local scan results can differ from the final server result, for example if a ticket has already been used or refunded.
Payment and sensitive information
Stripe collects full payment card numbers and card security codes through its payment interfaces. Attendee does not store those numbers or security codes in its application database. Stripe also processes information for payment services, fraud prevention, and organizer identity verification under its own Privacy policy.
Event choices and attendance records can reveal personal interests or sensitive information about you. We treat those records as personal information when they can be linked to you. Please do not include government identifiers, full card details, medical information, or other unnecessary sensitive information in public event content, support messages, or AI prompts. Use the designated payment or verification interface when that information is required.
3. How we use information
We use personal information to:
- Process orders and payments, deliver and manage tickets and wallet passes, and handle refunds, exchanges, and payment disputes.
- Validate tickets, manage admission and re-entry, prevent duplicate admission, provide attendance and occupancy reports, and investigate scanning errors or disputed admission.
- Save checkout progress and send eligible organizer reminders about unfinished checkouts, subject to marketing preferences and delivery restrictions.
- Administer organizer accounts, staff and device permissions, connected payments, financial reporting, and authorized integrations.
- Send tickets, receipts, event changes, account security notices, and other messages needed to provide the requested service.
- Send optional marketing according to your subscription choices and provide organizers with customer segments and campaign reports.
- Measure which organizer links lead to visits and purchases, troubleshoot failures, and improve the Services.
- Provide optional AI assistance when an organizer uses an enabled AI tool.
- Respond to inquiries, prevent fraud and unauthorized access, investigate misuse, maintain business and audit records, and comply with legal obligations.
- Handle privacy requests and honor unsubscribe and other communication preferences.
Organizers can use purchase history, attendance, ticket type, and subscription status to select audiences or configure automated messages. These uses remain subject to the marketing choices described in section 4. Event-planning AI provides suggestions for organizer review. Ticket validation applies ticket status and admission rules; AI planning suggestions do not decide whether an individual may attend. Payment providers may apply their own automated fraud screening.
We may create aggregate statistics or deidentified information. Where we treat information as deidentified under applicable law, we maintain it in that form and do not attempt to identify individuals from it, except to test the effectiveness of deidentification as permitted by law.
4. Email, text messages, and marketing choices
Email and marketing
The checkout marketing checkbox is optional. It records permission to receive email marketing from the organizer named in the checkout. Declining does not prevent a purchase. Email marketing permission does not authorize text messages, and providing a phone number alone does not enroll you in text marketing.
Organizer marketing, including eligible unfinished-checkout reminders, requires the applicable subscription permission and is subject to unsubscribe and delivery restrictions. Buying or scanning a ticket, receiving a complimentary ticket, or appearing on an imported guest list does not by itself give marketing permission. Permission for one organizer does not subscribe you to another organizer or to Attendee’s own promotional list.
Use the unsubscribe link in a marketing email to stop that organizer’s marketing, or contact sam@attendee.events for help. Tell us if your request concerns more than one organizer. For product news you requested directly from Attendee, use that message’s unsubscribe instructions or contact us. We may retain your email address and preference to honor your choice.
You will still receive necessary service messages, such as tickets, receipts, refund notices, account security messages, and updates about an event you booked. Organizers must not use those messages for unrelated promotions.
We receive email delivery, bounce, and complaint information. Organizer campaign reports also use tracked links to measure visits and purchases. Our email provider processes message and delivery information and may process additional email interaction data when tracking is enabled in its service.
Optional ticket-link text messages
Where ticket-link text delivery is offered, you can choose to receive a transactional SMS from Attendee containing a secure link to your order confirmation and tickets. This program sends one ticket-link message per completed order for which you opt in. It does not send recurring promotional or marketing messages. Message and data rates may apply.
Consent to text delivery is optional and is not a condition of purchase. We require your choice to receive the ticket-link text before sending it. Providing a phone number for another purpose, buying a ticket, agreeing to this privacy policy, or consenting to email marketing does not by itself give permission for text delivery. Updating this policy does not enroll existing customers in the program.
We use your mobile number, order and ticket details, and messaging consent to deliver the requested link, handle replies, investigate delivery problems, and honor your messaging preferences. Reply STOP to stop text messages from that number. Reply HELP for help, or contact sam@attendee.events. Opting out of texts does not cancel your order or prevent ticket delivery by email. We may retain consent and opt-out records to honor your choice and document permission.
We do not sell mobile numbers or SMS opt-in and consent records. We do not share that information with third parties or affiliates for marketing or promotional purposes. The organizer access and other disclosures described in this policy do not authorize those marketing uses. We provide the information needed to deliver and support requested texts to messaging service providers, including Twilio and participating carriers.
5. Cookies, browser storage, and links
We use cookies, local storage, and session storage to operate the Services and measure organizer campaigns:
- Authentication and security cookies maintain sign-in and help protect accounts.
- Session storage keeps checkout cart identifiers and temporary session state.
- Preference storage remembers interface settings and selections.
- Attribution storage remembers the organizer tracking link associated with an event visit for a seven-day attribution window. A browser-session identifier helps count visits and checkout starts without counting each page refresh as a separate visit.
- A first-party cookie lasting approximately 30 minutes helps count clicks on organizer links that redirect to external websites.
We can associate an order with a tracking link so the organizer can measure campaign sales. Tracked visits can include referral information and campaign tags in the incoming link. We stop using an expired attribution record for new purchase attribution, although it may remain in browser storage until replaced or cleared. Orders and campaign reporting records follow the retention practices in section 8.
You can clear or restrict cookies and browser storage through your browser settings. Doing so can affect sign-in, saved checkout progress, and preferences. It does not delete orders or activity already recorded on our servers.
Our Services do not currently change their processing in response to browser “Do Not Track” settings. Global Privacy Control signals communicate an opt-out request for certain sales and advertising uses of personal information. Attendee does not sell personal information or share it for cross-context behavioral advertising, as described in section 7.
Stripe and other services your browser connects to may use their own cookies or similar technologies under their privacy notices. An organizer’s separate website, and websites reached through external links, can have their own tracking practices.
6. Who receives information
We share personal information with the following recipients for the purposes described in this policy:
The relevant organizer and authorized staff
Customer and order details, ticket status, scan history and results, communication preferences, and reports for the organizer’s event and customer relationship. Access depends on staff permissions and event access. Authorized scanning devices receive the event data needed for check-in, including offline rosters. Organizers can export information and share it with their own service providers under their privacy notices.
Stripe and payment participants
Payment and transaction information, billing details, connected-account information, and evidence needed for payment processing, fraud prevention, reconciliation, refunds, and disputes. Stripe, banks, card networks, and wallet payment providers also have their own legal responsibilities.
Hosting and infrastructure providers
Information needed to host, store, secure, and deliver the Services. We use Render for application and database hosting and Cloudflare R2 for uploaded assets.
Resend
Email addresses, message content, and delivery and interaction data needed to send and manage service and organizer email. See Resend’s Privacy policy.
Twilio and participating mobile carriers, when you request text delivery
Mobile numbers, message content including the ticket link, and the consent, delivery, and reply information needed to send and support optional ticket-link texts and honor opt-outs. This processing is for message delivery and support, not third-party marketing. See Twilio’s Privacy Notice.
Google Fonts
Browser connection information, such as IP address and browser headers, when your browser requests fonts and stylesheets used on our pages.
Sentry, when enabled
Error and diagnostic information used to investigate application failures.
Anthropic, when optional AI tools are enabled and used
Submitted text and relevant context needed for event planning or guest-list extraction, including personal information in a submitted guest list. Anthropic’s handling and retention depend on the service, model, configuration, and applicable agreement. See Anthropic’s commercial data-retention information.
Apple and Google, when you use wallet passes
Event, ticket, pass, and update information needed to save and maintain a supported wallet pass. Their wallet services have their own privacy notices and terms.
Google Places or OpenStreetMap Nominatim, depending on the venue search service in use
Venue search text and location information submitted by an organizer to find venues and determine event locations.
Authorized integration providers
Information within the permissions granted for an integration you or an organizer authorizes. The provider’s handling outside Attendee is subject to its own notice and the organizer’s arrangements.
We use service providers to perform work for us and require appropriate protection and limits on use where applicable. Organizers, payment providers, and other services that process information for their own purposes are responsible for those uses under their own notices and applicable law.
Public event pages display the content an organizer publishes, including personal information it chooses to include. Customer, order, and scan records are not public listings. Keep confirmation links and ticket credentials private, because someone who has them may be able to view order details or use the ticket.
We may also share information with professional advisers; with authorities or other parties when required by law; to investigate fraud or protect people, the Services, or legal rights; and in connection with a proposed or completed merger, financing, acquisition, or sale of the business. These disclosures are subject to applicable confidentiality and legal protections. We may also share information at your direction.
7. Sale, advertising, and sensitive information
Attendee does not sell or rent personal information. We do not share personal information for cross-context behavioral advertising or use it for targeted advertising across unrelated businesses’ websites. Organizer campaign attribution measures visits and purchases through Attendee for the organizer’s reports.
We use sensitive personal information, where present, to provide the requested service and for other purposes permitted by applicable law. We do not use it to infer protected personal characteristics for advertising. An organizer’s separate practices and a payment provider’s independent consumer services are governed by their own notices.
If these practices change, we will update this policy and provide any required notice, consent request, or opt-out mechanism before beginning the new activity.
8. How long we keep information
We retain personal information to provide the Services and support the business, security, and legal purposes described in this policy. Retention periods depend on the information involved, the organizer relationship, outstanding orders and events, legal requirements, and unresolved disputes or incidents.
- Account and customer information supports organizer accounts, customer relationships, order servicing, and permitted follow-up communications.
- Order, payment, refund, and accounting records can remain after an event or account closes for tax, accounting, disputes, and other legal obligations.
- Scan and attendance records support event reporting, admission disputes, security, and troubleshooting. They can remain after an event ends or a related ticket, account, or scanning device is removed. Disconnecting a scanner or clearing its local data does not delete scan records already stored on our servers.
- Checkout and communication records support saved progress, message delivery, troubleshooting, and consent history. Closing or expiring a cart does not necessarily delete its stored details.
- Consent, unsubscribe, and suppression records can remain so that we can demonstrate and honor your choices.
- Diagnostic logs, service-provider event records, uploaded assets, and backups follow the retention processes for those systems. Retention may be extended for an unresolved incident or legal preservation requirement.
You can request access, correction, or deletion as described in section 10. When fulfilling a deletion request, we may remove identifying fields while preserving records we are permitted or required to keep. We continue to protect any remaining information that can reasonably be linked to you. Deletion from Attendee does not automatically delete an organizer’s exported records or information that a payment, wallet, or other independent provider retains.
9. Security and processing locations
We use technical and organizational safeguards designed to protect personal information, including access permissions, protected authentication, and activity records. No method of transmission or storage is completely secure. Keep account credentials, confirmation links, and ticket codes secure, and contact us if you suspect unauthorized access or misuse.
Attendee is based in the United States and provides the Services for U.S. events and organizers. We and our service providers may process information in the United States and other countries where they operate. Privacy laws in those countries may differ from the laws where you live.
10. Your privacy requests
You can contact sam@attendee.events to request access to, correction of, or deletion of your personal information, or to ask about our practices. Include the email address you used and enough information to locate the records, such as the organizer name or order number. Do not send a full card number, password, or ticket QR code.
For information we process on an organizer’s behalf, we will help route your request to the organizer and assist it as appropriate. Organizers have tools for customer data export and removal of identifying information. We handle requests about our own account, support, and business uses directly. If your request concerns several organizers, tell us so we can identify the relevant records.
Depending on your state of residence and the laws that apply to the information and business involved, you may have the right to:
- Know whether we process your personal information and obtain access to it, including information about its collection, use, and disclosure.
- Correct inaccurate information, request deletion, and obtain a portable copy.
- Opt out of sales, sharing for cross-context behavioral advertising, targeted advertising, or certain profiling that produces legal or similarly significant effects, where applicable.
- Limit certain uses of sensitive personal information or withdraw consent where applicable.
- Use an authorized agent and appeal a denied request where provided by law.
- Exercise your rights without unlawful discrimination.
California residents may have these rights under the California Consumer Privacy Act where it applies. Sections 2, 3, 6, and 8 describe the categories and sources of information we collect, our purposes, recipients, and retention practices. Section 7 describes our sale and advertising practices.
We may need to verify your identity and an agent’s authority before fulfilling a request. We use information proportionate to the request for verification. We will respond within the time required by applicable law and explain any denial or permitted extension. Exceptions may apply when records are needed to complete a transaction, prevent fraud, comply with law, or preserve legal rights.
To appeal a decision where an appeal is available, email sam@attendee.events with “Privacy appeal” and your request reference. You may also contact your state attorney general or privacy regulator. If deleting information would affect an active ticket or order, we will explain that when handling your request.
11. Children
Our account and purchasing services are intended for adults and are not directed to children under 13. Adults may purchase admission for children where an event allows it. Organizers should use an adult’s contact information for those orders and provide only the information needed for admission.
We do not knowingly collect personal information directly from children under 13 through the Services. If you believe a child has provided personal information directly to us, contact sam@attendee.events. We will investigate and delete it or take other steps required by law. Organizers remain responsible for notices and permissions required for their own events.
12. Policy changes and contact
We will post changes to this policy with an updated effective date. If a change materially affects how we use or share your information, we will provide additional notice and obtain consent where required by law. Updating this policy does not replace consent where consent is required.
For privacy questions, requests, or an accessible copy of this policy, contact:
Attendee Events LLC
926 Deely Street
Pittsburgh, PA 15217
United States
Email: sam@attendee.events