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Support

Need help with attendee? Email our support team and tell us what you need help with.

Email support

support@attendee.events

Include the email address associated with your account or order, the event name if relevant, and a brief description of the issue.

Getting access to attendee Scan

attendee Scan is the app event teams use at the door. Here is how organizers and their staff get into it.

The app is free.

attendee Scan has no purchase, subscription, or device fee. Scanning tickets, looking up attendees, and viewing check-in statistics are included for every event, including free events.

Organizers

Organizer accounts are set up by attendee. There is no sign-up inside the app. To ask for an account, email support@attendee.events. We create your organization and send you an invitation to set your password. Then sign in to attendee Scan with that email and password.

Event staff

There are two ways in:

  • The organizer invites you to their organization, and you sign in with your own account.
  • The organizer gives you an event code, created in the attendee dashboard in the event’s scanner settings. Choose “Use an event code” in the app and enter it. Your phone becomes a scan-only device for that one event, with no account needed.

Event codes expire and have a limited number of uses. If yours no longer works, ask the organizer for a new one.

Why the app asks you to sign in or enter a code

Ticket and attendee records belong to each organizer and are private. Signing in, or entering an event code, is how the app knows which event’s records a device may read.

Forgotten password

Tap “Forgot your password?” on the sign-in screen. We email you a link, and you finish the reset on the web.

Your data

Read our privacy policy to see how attendee and attendee Scan handle personal information.